Any Deposits we take on for any product is fully refundable excluding the card fee (2.90% + 30 Cent) till 7 days before we confirm the delivery.
Returning A Product
If you are unhappy with your purchase we are happy to accept returns once we are notified within 24 hours of receiving your goods. To be eligible for a return, your item must be unused and in the same condition that you received it and in the original packaging. Once we have received the item back within the timescale advised, we will inspect it to ensure that the item is not damaged and when we are happy that the product is re-sellable we will issue a full refund to the value of the product minus the cost of delivery.
Regrettably, if goods have been assembled then the item cannot be returned to us as it will not be classed as in a resalable condition. All items should be checked for faults before the goods are assembled, if the fault is only noticeable during or after assembly then under these circumstances the item would be classed as returnable.
If My Product is Faulty, What Should I Do?
A member of our team will check your furniture to make sure it’s up to our high standards before we despatch it, so damage is rare.
Upon delivery of your goods, you must inspect them for damage and ensure they are in a satisfactory condition. If you believe these goods are damaged in any way then you should refuse the delivery.
If you chose to accept delivery and the product is damaged then based on our terms and conditions you will not be able to return the product and we will not be able to refund against your order. If the fault is only noticeable during or after assembly then under these circumstances the item would be classed as returnable.
If the goods are returned to us following refused delivery and upon inspection they are not deemed to be damaged then the product cost will be refunded minus the return delivery charge.
If you take delivery of a product that comes to you complete but due to manufacturing is deemed faulty then you should advise us within 24 hours of receipt of the goods via email with photographs of any fault. When the goods are received back and inspected we will liase with the manufacturer to arrange a refund or replacement.
You are responsible for the cost of returning your items (unless the item arrives faulty, damaged or the incorrect item has been received). On furniture orders the cost incurred on delivery will be excluded from the refund along with a collection cost. We recommend using a tracked or recorded returns service as we are not responsible for lost parcels.
Please allow 3-5 days for refunds to be processed once goods have been received. Our returns policy does not apply to Sales / Clearance items or custom made to order pieces. These items are non-refundable.
To return an item please follow these three steps:
Send us a message using our support form. Please note your order number and advise if you would like a refund or exchange. Customers are responsible for all shipping costs when returning or exchanging products and furniture. Chipco JOY will only cover the shipping cost for faulty products.
Please pack and return your item in its original unused condition along with your completed returns form. Any item returned without a returns form or order number will not be refunded. All returns are your responsibility until they reach us.
Send your returns to:
Chipco JOY Ltd,
2 Auburn Avenue,
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you receive damaged goods please email us a photograph and request either a refund or an exchange.
Any faults with the item need to be reported to us within a 7 day period of your delivery.